frequently asked questions of our clients
This question is one of the most common and for us is the most important. We set up our family business just to make sure we give everyone all the ashes from their pet. At any moment, the animal's body and ash are marked with a name (for dignity) and an order number (due to possible duplicate snobby). At the same time, we have an accurate online record – at every moment we know where your pet's body or ashes are.
We provide this service mainly in Prague and its surroundings through contract veterinarians. Call us and we will help you at this difficult time by choosing a sensitive and accommodating veterinarian and, of course, we will arrange the subsequent transfer so that you can say goodbye.
We are at your disposal 24/7 – 24 hours a day, seven days a week. Since at that time we also ride for your pets, perform ceremonies and cremations with participation, we can not guarantee that we will be in the office. We guarantee that on the phone 733 739 000 we will always attend to you and arrange an appointment with you in the office. Therefore, please always contact us by phone first.
The best way is to fill out an order on the Internet and then by phone we will agree when and where your pet will be handed over. You can bring it to us or we can get it to your home or the veterinarian.
Filling an order on the Internet is not necessary, it is possible to place an order by phone or in person in the office in Strašnice. However, we think that a better way for you and us is to fill out an order on the Internet, because you have time to think quietly about what services you want to order.
For your pet we usually arrive within two hours, but no later than the day you order the ride. Time depends especially on the distance from Prague.
You'll get an ashes burner in four working days. You can order participation throughout the cremation, then you will get a urn right after the cremation.
You can make a payment for the services you have ordered by transfer based on the confirmation you receive after completing the order. It is also possible to pay in cash or in the office with a card when the pet is taken over. The full amount must be paid before the urn is handed over.
We need confirmation that your pet has been properly vaccinated, has not injured anyone and has not had a serious infectious disease. This can be documented by a message from the veterinarian or by an honest statement that is included in the order.
Farewell is possible in our ceremonial hall in Strašnice. It is possible to order a farewell only by phone or in person, so that we can agree the date and conditions so that it suits you best.
Yes, it's possible. Based on our experience, we do not recommend this. We think it's better to remember your pet full of life. Participation in cremation and other services can be ordered by phone or in person so that we can specify the date with you.
We are at your disposal 24/7, 24 hours a day, even on weekends and public holidays. We do not charge any extra sofas on weekends and public holidays. The only extra charge we have is for receiving or taking a pet at night between 10:00 p.m. and 8:00 a.m.